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Better outcomes begin when payment firms understand customers’ needs
During our review of consumer vulnerability, we saw how relatively simple changes can make a real difference. One payments provider serving small business customers found that some customers were stru
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Subscribe — from £29/moFrequently asked questions
- What is this FCA publication?
- This is an FCA Blog published on 2026-09-17. During our review of consumer vulnerability, we saw how relatively simple changes can make a real difference. One payments provider serving small business customers found that some customers were stru Source: fca.org.uk.
- Which sectors does this affect?
- This publication is relevant to: Payments & E-Money.
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